Pengaruh Kualitas Pelayanan dan Motivasi Terhadap Kinerja Pegawai pada Kantor Dinas Pendidikan Provinsi Sulawesi Selatan

Abstract

This study aims to determine the influence of service quality and motivation on employee performance at the Education Office of South Sulawesi Province. The study employed a quantitative approach with a causal associative research design. The population consisted of 120 employees, with a sample of 92 respondents determined using the Slovin formula. Data were collected through observation, questionnaires, and documentation. Data analysis was conducted using validity testing, reliability testing, multiple linear regression analysis, t-test, F-test, and the coefficient of determination (R²) with the assistance of SPSS version 27.0. The results of the study indicate that the multiple linear regression equation is Y = 2.948 + 0.614X₁ + 0.651X₂, demonstrating that service quality and motivation have a positive effect on employee performance. The partial test (t-test) shows that service quality has a positive and significant effect on employee performance, with a calculated t-value of 5.834 and a significance value of 0.000 (< 0.05). Motivation also has a positive and significant effect on employee performance, with a calculated t-value of 5.086 and a significance value of 0.000 (< 0.05). The simultaneous test (F-test) shows an F-value of 160.116 with a significance value of 0.000 (< 0.05), indicating that service quality and motivation simultaneously have a positive and significant effect on employee performance. The coefficient of determination test shows R = 0.885, R Square = 0.783, and Adjusted R Square = 0.778, meaning that 78.3% of the variation in employee performance can be explained by service quality and motivation, while the remaining 21.7% is influenced by other factors outside the research model.

Keywords: Service Quality, Motivation, Employee Performance, Multiple Linear Regression.

Abstrak

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayan dan motivasi terhadap kinerja pegawai pada kantor Dinas Pendidikan Provinsi Sulawesi Selatan penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian asosiatif kausal. Populasi penelitian ini berjumlah 120 pegawai dengan sampel sebanyak 92 responden yang ditentukan menggunakan rumus slovin. Teknik pengumpulan data melalui observasi, kuesioner dan dokumentasi. Analisis data menggunakan uji validitas, uji reliabilitas, analisis regresi linear berganda, uji t, uji F, dan koefisien determinasi (R²) dengan bantuan program SPSS 27.0.Hasil penelitian menunjukkan persamaan regresi linear berganda Y = 2,948 + 0,614X₁ + 0,651X₂, yang menunjukkan bahwa kualitas pelayanan dan motivasi berpengaruh positif terhadap kinerja pegawai. Hasil uji parsial (uji t) menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kinerja pegawai dengan nilai t hitung = 5,834 dan signifikansi = 0,000 (< 0,05). Motivasi juga berpengaruh positif dan signifikan terhadap kinerja pegawai dengan nilai t hitung = 5,086 dan signifikansi = 0,000 (< 0,05). Hasil uji simultan (uji F) menunjukkan nilai F hitung = 160,116 dengan signifikansi = 0,000 (< 0,05), sehingga kualitas pelayanan dan motivasi secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai. Hasil uji koefisien determinasi menunjukkan nilai R = 0,885, R Square = 0,783, dan Adjusted R Square = 0,778, yang berarti sebesar 78,3% variasi kinerja pegawai dapat dijelaskan oleh kualitas pelayanan dan motivasi, sedangkan 21,7% dipengaruhi oleh faktor lain di luar model penelitian.

Kata Kunci: Kualitas Pelayanan, Motivasi, Kinerja Pegawai, Regresi Linear Berganda.